Purchase, Delivery and Return of AngelsView Light-Art-Photography 

WITH THE PURCHASE OF an ANGELSVIEW LIGHT-ART-PHOTOGRAPHY YOU HAVE A UNIQUE PIECE OF ART WITH A TECHNIC NEVER SEEN BEFORE, CONNECTING TO THE LIGHT IN THE WORLD and the LIGHT of TRAILBLAZERS.

With buying a painting online, or by ordering directly by Angelica via eMail: info@angelsview.de or buying directly at a show/ gallery, you have made a contractual deal with Angelica. Angelica will ensure that you have a high quality Fine-Art- Production, produced in Germany, with WhiteWall or Saal Digital – sustainable, highly professional Fine-Art-Productions, aligned with the values von AngelsView. Angelica will ensure a spectacular quality of your painting, no matter which Fine-Art-Material you choose.

If you are unsure if your favorite painting will suit your premises, please take our Free PDF-Wall-Preview or choose from the options available:

  • Free PDF-Wall-Preview
    You can send me a picture of your wall with your surrounding visable. Please take the picture as straight infront of the wall with the surroundings visible. Send me the size of your wall (width and height) and big items like couch, chairs… I will then place your favorite painting on your wall, with your preferable size.
    This is a great way to ensure your painting fits your colors and ambience of your room.
  • You may also choose:
    On-site Interior consultation and organization 
    You have the option to invite me to your location/business/company so that I can photograph and measure your walls and interior, and compile a portfolio with proposed AngelsView Light Art Photography that is sized and harmonized for you.
    For this service, you will receive a cost proposal for travel, consulting work, as well as any additional requests such as installation services before the work begins.
    Production costs of the artwork are not included here. Large overseas shipping or simple delivery costs are not included. We will agree on these in advance.
  • Online Interior consultation and composition
    Production
    You can also send me photos of multiple walls and interiors directly. Please take a photo of your wall directly on the wall surface to avoid distortion in the image and ensure your interior is visible. With the supplied dimensions of the wall and interior, I can provide you with your desired image and suggestions for other artworks in attractive sizes.
    For this service, you will receive a cost proposal for the consulting work as well as any additional requests before the work begins.
    Production costs of the artwork are not included here. Large overseas shipping or simple delivery costs are not included. We will agree on these in advance.
  • The scope of services of AngelsView Light-Art-Photography consists of the following services: AngelsView Light-Art-Photography produces Fine-Art-Materials of each lightpainting, with limited editions, for Collectors and Artlovers.
    The editions are noted on the Online Gallery with the size and material you can choose from.
    For Collectors: There are only 17 editions for Aluminium Dibond and Gallery Print Acryl all together – if big or small. Here we have some favorite sizes available. You may choose from them or ask for your favorite size, fitting your wall.
    For Artlovers: Here we have 50 editions for Fine-Art Hahnemühle Paper and 50 editions for Fine-Art Canvas all together.
  • Angelica keeps the rights of the paintings, to produce her number of editions per size as fitted.
  • Each purchase will receive a Certificate of Authenticity with the name of your chosen painting, size and material and your edition number.
  • Each painting will have the name of your chosen painting, size and material and your edition number on the back of your painting.
  • If you wish for a dedication, please make sure I have confirmed the dedication directly after your order. Otherwise, I won’t be able to assure you your wish.
  • Your painting will have Angelicas signature within every painting. 
  • Your unique painting will be created, packaged and sent to your delivery address by the respective chosen production company in Germany (White Wall or Saal Digital).
  • All paintings are delivered to me first, so I can sign them for you.
  • You will receive a tracking number to oversee the status of your package.
  • You will receive your bill per eMail.

 

Delivery acceptance:

  • Please confirm your received delivery. 
  • If external damage is visible, please photograph the damage and do not accept the package. Then it will be sent back to me straight away.
  • If you notice any damage when unpacking the painting, take a picture of the damage as thoroughly as possible and send the pictures to: info@angelsview.de. 
  • I will take care of communication with the delivery company. If there is clear damage, a new piece of AngelsView Light-Art-Photography will be sent to you in the size and material you have ordered. 

If you have any questions, clarifications or wish for a personal, free consultation, please contact me:
eMail: info@angelsview.de 
Telephone: +49 (0) 163 605 25 22

Feel-Your-Painting 7-day-return policy

AngelsView Light-Art-Photographys’ goal is to make sure you’re 100% satisfied with your collector’s or art lover’s piece.
That’s why, once you’ve received an original artwork, I will give you seven days to decide whether you’d like to keep that artwork or return it for a refund. You must return the artwork in its original condition and packaging to receive a refund.

For detailed information on how to return an original work, please read further information below.

Original Artwork Return Policy

From the time you receive your original collector’s or art lover’s piece from the shipper, you have seven days to decide whether to keep the work or return the artwork in its original condition and packaging to receive a refund.

We also require all returned artwork to be shipped out by the buyer within three days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from AngelsView Light-Art-Photography and are not fully satisfied, you have:

  • Seven days to contact me about your intent to return the work (info@angelsview.de)
  • Three days from the day you contacted us to ship out the artwork

DO NOT RETURN OR SHIP THE ARTWORK WITHOUT CONTACTING ME FIRST! YOU MUST GET IN CONTACT WITH ME IN ADVANCE

  • Three days from the day you contacted us to ship out the artwork

If you do not notify me of your intent to return the artwork within seven days of notice or you do not ship the work within three days of notifying us, you will NOT be eligible for a refund.

Return Policy FAQ

Step 1: Within seven days of your merchandise delivery date, please call me +49 (0) 163 605 25 22 between the hours of 9 a.m. and 6 p.m. PST of Munich, Monday through Friday or email info@angelsview.de to give us your order information and the reason for wanting to return the work.

Step 2: Repackage the artwork using the original packaging materials used by your delivery. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please make inquiries about how to safely package artwork for shipment.

Step 3:  Email to me mailto: info@angelsview.de and complete the return pdf-document return process.

Once the piece safely reaches me, I will process your return, and the amount owed will be refunded to your original source of payment in the same currency and use the same exchange rate as your original order within seven to 10 business days of your merchandise return.

NOTE: Additional shipping fees apply for international returns. 

The collector is held responsible for return shipping costs.

Step 1: If you already see the damage from the outside, on the package, please take a photo!
Should the artwork be damaged also inside, please take a photo of the damage – thoroughly!

Please call me immediately +49 (0) 163 605 25 22 between the hours of 9 a.m. and 6 p.m. PST Munich, Monday through Friday or email info@angelsview.de to give us your order information.

Step 2: Save the original packaging!

Step 3: Take photos of the damaged artwork and packaging. Please email these photos to me: info@angelsview.de

Step 4: Of course, I will support you to receive complete and beautiful artwork! With all your information I will contact the shipping company. All details will be arranged with you in person! You will receive a new piece if all details of your damage are confirmed.

If the artwork was damaged because of poor packaging or delivery reasons, the collector will not be responsible for shipping costs.

The shipment company will refund the shipping costs, and I will arrange a new shipment for you.